After buying my current home in what seems to be the "poorest county" in (north-eastern) California, I discover that the water that comes to my house is managed and sold to me by a large privately operated water company.
Just recently, a new fee was added for a service they've labeled as "Readiness to Serve". When I called their customer service center for an explanation of this service, which happens to be roughly 150% what the water I consume costs, I asked for the specifics this fee is meant to cover, assuming they'd actually tell one of their customers, over the phone, to what the funds actually go. The example I was given by this supposedly official representative is, for when a technician needs to appear at the residence to deactivate/reactivate (shut-off/turn-on) water service. Well, I have a secondary valve following the company's valve, which, in my case, makes it superfluous.
Then, just a few hours ago, it occurred to me that...
What if the actual reason for the fee, is to cover their cost of maintaining a 24-hour/day-ready "division" of technicians/repo-men/henchmen, to shut off customers who, whether or not for legitimate reason(s), aren't paying their bills on time. In essence, the company is transferring the financial burden generated from their desire to carry out what could be deemed analogous to "bullying" those customers into paying their bills on time?
Am I reading things right?!